FAQ – Clandora

1. When will my order arrive?

Processing time: 1–3 business days
Shipping time: 7–15 business days
You’ll receive a tracking number once your order ships.

2. Do you offer returns or refunds?

Yes, within 30 days of delivery.
Items must be unused and in original packaging.
Contact us at business@clandora.com to start a return.

3. How do I track my order?

As soon as your package is shipped, we will send you a tracking link.
You can use it to follow your order in real time.

4. What if my item arrives damaged?

Don’t stress — we’ll fix it.
Send us a photo/video of the damaged item within 48 hours.
We will replace it or refund it.

5. Can I change or cancel my order?

You can change or cancel within 24 hours after placing the order.
After that, it enters processing and cannot be changed.

6. How do I contact support?

Email us anytime: business@clandora.com
Response time: 24–48 hours.